Bookings and payment
BOOKING CONDITIONS
• The reservation becomes effective solely with the agreement
of the Village, upon receipt of the deposit and either upon
receipt of the booking contract duly completed and signed,
or upon your agreeing to the general conditions of sale when
booking online.
• Yelloh! Village is not bound by bookings unless Yelloh! Village
has accepted them. Yelloh! Village is free to accept or refuse
bookings, depending on availability and, in general, depending
on any circumstances that are likely to be prejudicial to the
execution of the booking made. Yelloh! Village offers family
holidays, in the traditional sense, and the accommodation
has been specially designed for this purpose. Yelloh! Village
reserves the right to refuse any booking that might contravene
or attempt to pervert this principle.
• Booking of camping pitches or rented accommodation is
made strictly on a personal basis. Under no circumstances
may you sub-let or transfer your reservation without the prior
consent of the Village.
• Minors must be accompanied by their parents or legal
guardians.
Camping pitches
• The basic package includes the pitch for the tent, caravan or
camper van for one or two people, access to the toilet blocks
and to the residential facilities.
Renting
• The rental accommodation is fully equipped. The basic
package ranges from 2 to 8 places, depending on the type of
accommodation and the Village.
• Yelloh! Village campsites reserves the right to refuse access
to the village to groups or families whose number exceeds the
capacity of the accommodation rented.
Booking fees
• Yelloh! Village does not charge a booking fee for rental
accommodation and pitches.
Group bookings
• All bookings made for more than 4 accommodation units by
one person or made by different people who know each other
and who are travelling together for the same reasons and for
the same holiday dates at the same Yelloh! Village, are deemed
to be group bookings.
• Accommodation appearing on the commercial Yelloh! Village
website is intended exclusively for individual bookings.
• For all group booking requests, you must contact the Yelloh!
Village in question by telephone, email or via the Contact
Us section. The Yelloh! Village campsite contacted reserves
the right to examine booking requests before accepting or
declining them.
PRICES AND TOURIST TAX
• Prices shown are effective for the 2018 season. They
correspond to one night and are quoted in euros, including
VAT.
• The tourist tax varies according to the local council.
CONDITIONS OF PAYMENT
• For bookings made more than 30 days before the start of
the holiday, the deposit of 25% of the total price of the facilities
booked must be paid to the Village at the time of booking.
The balance must be paid to the Village no later than 30 days
before the start of a holiday.
• For bookings made less than 30 days before the holiday start
date, payment must be made in full at the time of booking
with the Village.
NO RIGHT TO WITHDRAW
In line with article L.121-19 of France's consumer code, Yelloh!
Village would like to inform its customers that the sale of
accommodation services provided on a specific date or
according to a specific timeframe is not subject to the
provisions pertaining to the 14-day cooling off period.
CANCELLATION AND ALTERATIONS
1.Changing your booking
Customers may request that their stays are altered within the
same campsite (dates, accommodation type) by writing to the
campsite (by post or email), subject to availability and options.
Postponements to the next season will not be permitted. If
no changes are made, customers must arrive for their stay in
accordance with the original booking conditions, or cancel
their stay in line with the conditions of their cancellation
insurance.
• Requests to extend stays will be put into effect subject to
availability and to applicable prices.
• Requests to reduce stays are viewed as partial cancellations
and will be subject to stipulations regarding cancelling and
curtailing stays.
2. Unused facilities
Any stay that is interrupted or cut short (late arrival, early
departure) by you shall not give rise to any reimbursement.
3. Cancellation by Yelloh! Village
In the event of cancellation by Yelloh! Village, except in the
case of force majeure, the stay will be refunded in full. This
cancellation shall not however incur the payment of damages
and interest.
4. Cancellation due to camper
Cancellation fees may be covered by the cancellation policy
available from the village. No refunds will be made without
subscription to this policy or without cancellation insurance.
YOUR STAY
1. Arrival
• Days of arrival may vary according to the Villages or periods
(please refer to the particular conditions of each Village).
• Rental accommodation: on the day of your arrival in the
Yelloh! Village, you may check in from 5 p.m., and you will be
required to pay a deposit on being handed the keys to your
accommodation.
2. During your stay
It is up to campers to ensure they have insurance cover:
campers are responsible for looking after their personal
belongings (bicycles etc.). The village shall in no event be held
liable in case of an incident involving campers' civil liability.
All visitors must comply with the provisions of the internal
regulations. Each named tenant is responsible for disturbances
and nuisance caused by persons staying with or visiting them.
3. Departure
• Rental accommodation: on the day of departure specified
in your contract, the rental accommodation must be vacated
by 10 a.m. The accommodation shall be left perfectly
clean and the inventory may be checked. Any breakage or
damage shall be payable by you along with any repairs to the
premises, if that should prove necessary. At the end of your
stay, the deposit shall be refunded to you after deduction
of compensation retained, on production of the supporting
invoices, against possible damage ascertained during the
departure inventory. The retention of the deposit does not
preclude additional compensation in the event of the expenses
being greater than the amount of the deposit.
• Rental accommodation: in the event of the accommodation
not having been cleaned before your departure, a fixed
cleaning charge of at least €70 including taxes shall be
invoiced to you.
• For any delayed departure, you may be charged for an
additional day at the price applicable for that night.
PETS
Pets are permitted in some Yelloh! Village campsites (except
dogs which are listed in France's 1st and 2nd categories), with
payment required when the booking is made. When admitted,
they must be kept on a leash at all times. They are prohibited
from swimming pool areas, in food shops and in buildings.
Dogs' and cats' vaccination certificates must be up-to-date.
IMAGE REPRODUCTION RIGHTS
You give permission to Yelloh! Village, as well as to any person
chosen by Yelloh! Village, to take photographs of you, to record
you or to film you during your stay with Yelloh! Village and
to use the resulting images, sounds, videos and recordings
using any media (especially on Yelloh! Village websites and
web pages, including Facebook, on Yelloh! Village information
and promotion media and on travel and tourism guides). This
permission applies for you as well as for people staying with
you. The sole purpose of this is to promote and to provide
information about Yelloh! Village establishments and the Yelloh!
Village network, and may in no event damage your reputation.
This permission is provided free of charge for all countries and
for a period of 5 years.
DISPUTES
Claims regarding non-compliance of services with binding
commitments may be submitted by post or email to the
manager of the village concerned or to Yelloh! Village.
MEDIATION
In the event of a dispute with one of the establishments in our
group, you may contact us in the following way:
- Send a registered letter with acknowledgement of receipt to
the manager of the village concerned
Send a copy of this letter to customer services at
customerservice@yellohvillage.com or by post to YELLOH!
VILLAGE - BP 68 - 7 chemin du môle - 30220 AIGUES
MORTES – FRANCE
If you are not satisfied with the response you receive, you may
refer to the Medicys mediation centre after a period of one
month following the time you sent these letters/emails. Please
make your submission online at www.medicys.fr, or by post to:
Medicys - 73 Boulevard de Clichy – F-75009 PARIS.
YELLOH! VILLAGE'S RESPONSIBILITY
The client acknowledges that Yelloh! Village may not be held
responsible for any false information supplied by its partners or
by any third party that might be specified in the Yelloh! Village
brochure or on its website, concerning the residential premises,
and particularly its photographs, descriptions, activities, leisure
activities, services and dates of operation. All photographs
and text used in the brochure or in the Yelloh! Village website
do not form part of any contractual obligation. They are for
information purposes only. Certain activities and facilities
offered by the Yelloh! Villages and specified in the brochure
description may be cancelled, particularly as a result to
weather conditions or for reasons of force majeure, as defined
by French law.
DATA-PROCESSING AND LIBERTIES
The information you provide us with at the time of your
booking will not be transmitted to any third party. Yelloh!
Village shall treat this information as confidential. It shall
be used solely by the Yelloh! Village internal services for
processing your booking and to reinforce and personalise
communication and the services offered to Yelloh! Village
clients concerning your centres of interest. In accordance with
the data-processing and liberties law of 6 January 1978, you
have the right to access, amend and change personal data
relating to you. To do this, simply write to us at the following
address, stating your full name and address:
YELLOH! VILLAGE
BP 68
F - 30220 AIGUES-MORTES
N° SIRET : 432 366 839 00038
Registered with the register of tour and holiday operators
under the following number: IM030110015
General
CONDITIONS OF SALE
