CAMPING FLOREAL

Bookings and payment

1.Reservation
1.01The pitches will be allocated by the “reservations department” of each Floreal campsite depending on the availability and the possibilities of each campsite.
1.02The reservation of the pitch must be made by e-mail, telephone or via the online reservation system.
1.03The reservation will only be complete after receiving a written confirmation by the Floreal campsite and after receiving payment of the invoice.
1.04Payment of the invoice must be completed 6 weeks before arrival. Failure to pay within this period will cancel the reservation. If the reservation is made within a period of three weeks before arrival, the invoice must be paid upon arrival.
1.05Payment can be made by credit or debit card on each campsite.

2.Cancellation
2.01A cancellation insurance is required when renting a mobile home.
2.02Any cancellation of a reservation must be made in writing and addressed to the reception of the relevant campsite.
2.03A cancellation can occur under the following conditions with deduction of the administrative expenses incurred:
a)for medical reasons (medical certificate must be submitted)
b)the death of a relative to the second degree
c)if the customer departs early, the remaining number of nights will be charged.

3.Information
•Should you not have received confirmation of your reservation, please contact the campsite. The invoice must be paid upon arrival.
•Bank checks are not accepted. Post offices and banks in Belgium are closed on Saturday, Sunday and bank holidays.
•The rates apply to all members of the family on the same pitch. Other people are considered as visitors.
•All above mentioned prices can be revised on the basis of government decisions (eg VAT rate, change of holiday periods ...).
•VAT and services are included in the prices.
•Arrival between 3 pm and 5 pm. For rental accommodations between 2 pm and 4 pm in La Roche-en-Ardenne, Odrimont and Virton. From 3 pm in Lichtaart and Sint-Job-in-'t-Goor.
•Departure: pitches before 12 o'clock. For rental accommodations before 10 am in La Roche-en-Ardenne, Virton and Odrimont. Before 12 o'clock in Lichtaart and Sint-Job-in-'t-Goor.

4.Generalities
•Dogs are allowed (except at Floreal La Roche 2) but must be kept on a leash (max. 1 dog per family)
•The Floreal campsites are easily accessible for wheelchair users.

5.Specific comments
•The regulations of Toerisme-Vlaanderen are fully applicable in the Floreal campsites in Flanders, those of the Commissariat Général au Tourisme apply to the campsites in Wallonia.