Camping Les Acacias

Bookings and payment

GENERAL TERMS OF SALE
Booking of accommodation or tourism location by individuals
Provider contact information :
* Camping LES ACACIAS, Christian MOURIER, SARL DOUBAYE, SIREN 510464753 RCS AUBENAS,
* 190 route de Lamastre - 07300 Tournon sur Rhône,
* Tel. 0475088390, E-Mail: [email protected], Website: www.acacias-camping.com

DEFINITIONS:* COMMAND or RESERVATION or RENTAL : Purchasing Services
* SERVICES : seasonal rental of accommodation or bare location tourism.
* HEBERGEMENT : Tent, caravan, mobile leisure residence and light leisure dwelling.

ARTICLE 1 - SCOPE
These General Terms of Sale apply, without restriction or reservation, to any rental of accommodation or bare location on the campground THE ACACIAS , operated by xxx ('the Provider'), to non-professional customers (Customers or Customer), on its website www.acacias-camping.com or by phone, mail or email (e-mail), or in a place where the Service Provider markets. They do not apply to location rentals for mobile homes that are the subject of a leisure contract.
The main features of the Services are presented on the website www.acacias-camping.com or on written media - paper or electronic - in case of reservation by a means other than a remote order.
The customer is required to read it before any ordering is taken. Choosing and purchasing a service is the customer's sole responsibility.
These General Terms of Sale apply to the exclusion of all other conditions of the Provider, including those applicable for other marketing channels of the Services.
These General Terms of Sale are available at any time on the website and will prevail, if necessary, over any other version or other contractual document. The version applicable to the Customer is the one in effect on the website or communicated by the Provider on the date of the Transfer of the Order by the Customer.
Unless there is evidence to the contrary, the data stored in the Provider's computer system is evidence of all transactions with the Customer.
Under the conditions defined by the Computer and Freedoms Act and the European Data Protection Regulation, the Customer has, at all times, a right of access, rectification, and opposition if the treatment is not essential to the execution of the order and stay as well as their aftermath, to all his personal data by writing, by mail and justifying his identity. , at: Camping Les Acacias - 190 Lamastre Road - 07300 Tournon on Rhône.
The Customer states that he has been aware of the present General Terms of Sales and has accepted them either by checking the box provided for this purpose before the implementation of the online order procedure, as well as the general terms of use of the website www.acacias-camping.com, or, in the case of booking outside the Internet, by any other appropriate means.

ARTICLE 2 - RESERVATIONS
The Customer selects on the site or informs on any document sent by the Provider the services he wishes to order, according to the following terms: Following his Request for Reservation, the Customer filled out and signs the documents online or sent by the provider, he will have to sign the Rental Agreement and make a down payment of 30% to Validate his Order. After that, the provider will send him a Confirmation of Reservation. The Balance will be due on the day of arrival for a Location and 30 days before arrival for Accommodation.
It is up to the Customer to verify the accuracy of the Order and immediately report any errors to the Supplier. The Order will only be considered final after the Confirmation of the Order acceptance by the Provider, by e-mail or postal, or by signing the contract in case of booking directly in the premises where the Provider markets the Services, is sent to the Customer.
Any order placed on the www.acacias-camping.com website constitutes the formation of a remote contract between the Customer and the Provider.
All Orders are nominative and cannot, under any circumstances, be transferred.

ARTICLE 3 - RATES
The Services offered by the Provider are provided at the rates in force on the website www.acacias-camping.com, or on any information medium of the Provider, when the order is placed by the Customer. Prices are expressed in Euros, HT and TTC.
The rates take into account any reductions that would be granted by the Provider on the www.acacias-camping.com website or on any information or communication medium.
These rates are firm and not reviewable during their validity period, as stated on the www.acacias-camping.com website, in the email or in the written proposal addressed to the Customer. Beyond this period of validity, the offer is out of date and the Provider is no longer bound by prices.
An invoice is drawn up by the Seller and given to the Customer no later than the time the balance of the price is paid or the day of arrival.

3.1. RESIDENCE TAX
The residence tax, collected on behalf of the community of communes, is not included in the rates. The amount is determined per adult per day. It must be paid when the Service is paid and is clearly on the invoice.

ARTICLE 4 - TERMS OF PAYMENT

4.1. DOWN PAYMENT
The sums paid in advance are instalments. They are a value of the total price owed by the Customer.
A down payment of 30% of the total cost of the supply of the Ordered Services is required when the customer places the order. It must be settled as soon as the final rental agreement is received and attached to the copy to be returned. It will be deducted from the total amount of the order.
It will not be reimbursed by the Provider in case of cancellation of the stay due to the Customer less than 30 days before the expected arrival date (except in cases provided by Article 6.4 of these terms and conditions).
It will be refunded in full or partial depending on the cancellation date according to the following schedule:
100% less application fees more than 60 days before arrival
50% less application fees between 59 and 30 days before arrival
The balance of the stay must be paid in full 30 days before the arrival date for the accommodations (under penalty of cancellation of this rental).
The balance of the stay will have to be paid in full on the day of arrival for the pitches.

4.2. PAYMENTS
Payments made by the Customer will only be considered final after the actual receipt of the sums spent by the Provider.
In the event of a delay in payment and payment of the sums due by the Customer beyond the above-set deadline, or after the payment date on the invoice addressed to the customer, late penalties calculated at the rate of 2% of the TTC amount of the price of the provision of the Services, will be acquired automatically and in full to the Provider, without any formality or prior notice.
The delay in payment will result in the immediate payment of all the sums owed by the Customer, without prejudice to any other action that the Provider would be entitled to bring against the Customer.

4.3. NON-COMPLIANCE WITH PAYMENT TERMS
In addition, the Provider reserves the right, in the event of non-compliance with the above payment terms, to suspend or cancel the provision of Services ordered by the Customer and/or to suspend the performance of its obligations after notice remains ineffective.

ARTICLE 5 - PROVISION OF BENEFITS

5.1. MAKING AVAILABLE AND USE OF BENEFITS
Accommodation can be occupied from 3 p.m. on the day of arrival and must be vacated for 10 hours on the day of departure.
The site can be occupied from 2 p.m. on the day of arrival and must be vacated by 12:00 p.m. on the day of departure.
The balance of the stay will have to be paid in full
30 days before the arrival date for accommodation (under penalty of cancellation of this rental)
On the day of arrival for the locations
Accommodation and locations are provided for a specified number of rental occupiers and cannot be occupied by a larger number of people.
Accommodations and locations will be returned to the same state of cleanliness as on delivery. Failing that, the tenant will have to pay a lump sum of 50 euros for the cleaning of the accommodation or to restore the original location before his departure. Any deterioration of the accommodation or its accessories will result in immediate refurbishment at the tenant's expense. The end-of-rental inventory status must be strictly identical to that of the start of the rental.

5.2. SECURITY DEPOSIT
For accommodation rentals, a security deposit of 300 euros is required of the Customer on the day of the handing over of the keys and is returned to him on the day of the end of the rental under possible deduction of the rehabilitation costs.
This bond does not constitute a limit of liability.

ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER

No reduction will be made in the case of delayed arrival, early departure or a change in the number of people down (either for all or part of the planned stay).

6.1. CHANGE
In the event of a change in the dates or number of persons, the Provider will endeavour to accept as much as possible requests for a date change within the availability limit, without prejudice to any additional costs; In all cases, this is a simple obligation of means, since the Provider cannot guarantee the availability of a location or accommodation, or another date; an additional price may be requested in these cases.
Any request to reduce the length of stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by Article 6.3.

6.2. INTERRUPTION
A premature departure will not result in any refund from the Provider.

6.3. CANCELLATION
In the event of cancellation of the Reservation by the Customer after its acceptance by the Provider less than 30 days before the scheduled date of reserved rental, for any reason except force majeure, the amount paid to the Reservation, as defined in Article 4 - CONDITIONS OF PAYMENT of these General Terms of Sale will be acquired by right , as compensation, and will not be able to give rise to any refund.
In all cases of cancellation, the application fee (Article 3) will remain acquired from the Provider.

6.4. CANCELLATION IN CASE OF PANDEMIE
6.4.1. In the event of a total or partial closure of the establishment during the dates of the reserved stay (to which is equated with a total or partial prohibition measure of public reception, to the extent that the Customer is directly affected by the application of this measure) decided by the public authorities, and which is not attributable to the Provider, the sums paid in advance by the Customer for the booking of the stay will be subject to a refund within 8 days.
The Provider cannot, however, be required to make additional compensation beyond this reimbursement of the sums already paid for the booking of the stay.

6.4.2. By derogation from the provisions of Article 6.3 ANNULATION, any cancellation of the stay duly justified by the fact that the Client would be affected by COVID 19 (infection) or other infection considered to be a pandemic, or would be identified as a contact case, and that this situation would call into question his participation in the stay on the scheduled dates
will result in the issuance of a valid asset until the end of the following season (30/09/N-1), repayable at the end of the validity period.
Any processing and management costs as provided for under the terms and conditions will remain acquired by the Provider. In all cases, the Customer will have to justify the event making him eligible for this right to cancel.

6.4.3. By derogation from the provisions of Article 6.3 ANNULATION, in the event that the Client is forced to cancel the stay in full due to government measures that do not allow participants to travel (general or local confinement, travel ban, border closure), even though the campground is able to carry out its obligation and accommodate the Customers, the Provider will issue an asset corresponding to the sums paid by the Client, net of the processing and management costs (Article 3) This assets are valid until the end of the following season (30/09/N-1) refundable at the end of the validity period.

6.4.4 - In the event of the Client's subscription of a specific insurance covering the risks listed in Article 6.4.2 or Article 6.4.3, the insurance allowances received by the Customer will be deducted from the amount of the asset, referred to in Articles 6.4.2 or 6.4.3.

ARTICLE 7 - CUSTOMER OBLIGATIONS

7.1. INSURANCE CIVIL RESPONSIBILITY
Customers who are housed on a site or in accommodation must be insured for civil liability. A certificate of insurance may be requested from the Client before the start of the benefit.

7.2. ANIMALS
Pets are accepted, under the responsibility of their owners and with packages available from the Provider and payable on reservation or on site.

7.3. INTERNAL REGULATION
An internal by-law is posted at the entrance of the establishment and at the reception. The Customer is obliged to take notice of it and respect it. It is available on request.

ARTICLE 8 - CLAIMANT'S OBLIGATIONS – GUARANTEE

The Provider guarantees the Customer, in accordance with the legal provisions and without additional payment, against any lack of compliance or hidden defect, a result of a failure to design or carry out the Services ordered.
In order to assert its rights, the Customer must inform the Provider, in writing, of the existence of defects or defects of compliance within a maximum of 1 day from the provision of the Services.
The Provider will reimburse or correct or correct (as far as possible) services deemed defective as soon as possible and no later than 2 days after the Provider finds the defect or defect. The refund will be made by credit to the Customer's bank account or by bank cheque to the Customer.
The Provider's guarantee is limited to the reimbursement of services actually paid for by the Customer. The Provider cannot be considered responsible or failing for any delay or non-performance following the occurrence of a case of force majeure usually recognized by French jurisprudence.
The services provided through the Provider's website www.acacias-camping.com comply with the regulations in force in France.

ARTICLE 9 - RIGHT OF RETRACTATION

Activities related to the organization and sale of stays or excursions on a specified date or period are not subject to the withdrawal period applicable to distance and off-establishment sales, in accordance with the provisions of Article L221-28 of the Consumer Code.

ARTICLE 10 - PERSONAL DATA PROTECTION

The Provider, the editor of these cases, implements personal data processing based on:
Either the legitimate interest pursued by the Provider when it pursues the following aims:
- prospecting
- managing the relationship with its customers and prospects,
- the organisation, registration and invitation to the Provider's events,
- processing, execution, prospecting, production, management, tracking customer requests and records,
- drafting deeds on behalf of its clients.
Either compliance with legal and regulatory obligations when implementing treatment with the aim of:
- the prevention of money laundering and terrorist financing and the fight against corruption,
- billing,
- accounting.

The Provider only retains the data for the duration necessary for the transactions for which it was collected and in compliance with current regulations.
In this regard, customer data is kept for the duration of contractual relationships increased by 3 years for animation and prospecting purposes, without prejudice to retention obligations or statutes of limitations.
In the area of the prevention of money laundering and the financing of terrorism, the data is kept 5 years after the end of relations with Le Prestataire. In terms of accounting, they are kept for 10 years from the end of the fiscal year.
Prospects data is kept for a period of 3 years if no participation or registration for the Provider's events has taken place.
The data processed is intended for the authorised persons of the Provider.
Under the conditions defined by the Computer and Freedoms Act and the European Data Protection Regulation, individuals have the right to access data about them, to correct, to question, limit, portability, to erase.
Persons affected by the treatments implemented also have the right to object at any time, for reasons relating to their particular situation, to the treatment of personal data with the legal basis of the provider's legitimate interest, as well as a right of opposition to commercial prospecting.
They also have the right to set general and specific guidelines defining how they intend to exercise, after their death, the rights mentioned above
- e-mail to: [email protected]
- or by mail at: Camping the Acacias SARL DOUBAYE 190 Route de Lamastre 07300 Tournon on Rhône, accompanied by a copy of a signed ID.
Those affected have the right to lodge a claim with the CNIL.

ARTICLE 11 - INTELLECTUAL PROPERTY

The content of the www.acacias-camping.com website is the property of the Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, dissemination, total or partial use of this content is strictly prohibited and is likely to constitute a crime of counterfeiting.

In addition, the Provider still owns all intellectual property rights on photographs, presentations, studies, designs, prototypes, etc., made (even at the customer's request) for the provision of Customer Services. The Client therefore prohibits any reproduction or exploitation of these studies, designs, models and prototypes, etc., without the express, written and prior permission of the Provider who may condition it on a financial consideration.
The same applies to names, logos or more broadly any graphic representation or text belonging to the Provider or used and disseminated by him.

ARTICLE 12 - APPLICABLE LAW – LANGUAGE

These General Terms of Sale and the resulting transactions are governed and subject to French law.
These General Terms of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text would be authentic in the event of a dispute.

ARTICLE 13 – LITIGATION

Any disputes to which the purchase and sale transactions concluded under these terms and conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have been resolved between the Provider and the Client will be submitted to the competent courts under the conditions of common law.
The Client is informed that in any event, in the event of a dispute, he may resort to a conventional mediation procedure or any other alternative method of dispute resolution.
In particular, it can use the following Consumer Ombudsman free of charge:
MEDICYS - Centre for mediation and amicable settlement of judicial officers - 73, Boulevard de Clichy 75009 PARIS - Tel.: 01.49.70.15.93 - Mel. : [email protected] - www.medicys.fr.

ARTICLE 14 - PRECONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE

The Customer acknowledges that he has had communication, prior to the placing of its Order, in a readable and understandable manner, of the present General Terms of Sale and all the information and information covered by articles L 111-1 to L111-7 of the consumer code, in addition to the information required under the order of 22 October 2008 relating to the prior information of the consumer on the characteristics of rental accommodations in open-air hotels and in particular :
- the essential features of the Services, given the communication support used and the services involved;
- the price of services and ancillary fees;
- information relating to the Identity of the Provider, its postal, telephone and electronic contact information, and its activities, if it does not come out of context;
- information on legal and contractual guarantees and how they are implemented; The functionality of digital content and, if so, its interoperability;
- the possibility of using conventional mediation in the event of a dispute;
- information on termination terms and other important contractual terms.
The fact that a natural person (or legal person) orders on the website www.acacias-camping.com adhesion and full acceptance of these General Terms of Sale, which is expressly recognized by the Client, who forgoes, in particular, to avail himself of any contradictory documents, which would be unesuitable for the Provider.