Bookings and payment
SALES TERMS AND CONDITIONS 2021
Article 1 - Sales Terms and Conditions
The present sales terms and conditions rule are available for all the stays sold on the website or by other ways : by phone, by mail…. They are included in the contract binding the establishment and the customers.
The client agrees to acknowledge these terms and conditions before to any booking request for a stay concerning himself and any other person enjoying the stay.
According to the law in force, the present terms and conditions are available for the client for information only and before to any contract for holiday purchase. The terms and conditions are available on written request to the establishment office or by download on our website.
Article 2 - Booking conditions
2.1 Price and payment
All prices are given in Euros, including VAT. The client's attention is drawn to the fact that the tourist tax is not included in the price.
Camping pitches booking requests: Pitches booking requests are nominative and nontransferable. The lease is only effective after the establishment agreed and has received the advance payment and the administration fees.
Rented accommodations booking requests: Rented accommodations booking requests are nominative and nontransferable. The lease is only effective after the establishment agreed and has received the advance payment and the administration fees.
Should you have any delay on the day of arrival and don't warn the establishment, the accommodation will be available 12 hours after the arrival date and maximal hours mentioned on the lease. After this time limit and without written message, the booking will be cancelled and the deposit will remain acquired for the establishment.
2.2 Changing your booking request
No discount will be granted for late arrivals and/or early departures.
2.3 Cancellations
For all cancellation, except cancellation in case of Covid situation (See section 2.4)
• For any cancellations at least 30 days before the arrivals. All the amount paid (without the cancellation insurance and the cancellation fees of 20€) will be refunded to you.
For any cancellation between 30 and 21 days before the arrival dates, all the amount paid (without the cancellation insurance) will be refunded to you up to 75% of the total amount.
For any cancellation between 20 and 8 days before the arrival dates, all the amount paid (without the cancellation insurance) will be refunded to you up to 50% of the total amount.
For any cancellation within 8 days before the arrival dates, the full of the advance payment will remain at the establishment.
2.4. Cancellation about Covid
In case of a national or a regional lockdown with law decree or in case of border shutdown of the country where the people come from, on the date of the stay, all the amount paid (without the cancellation insurance) will be refunded or they can be used to a postponed stay as a credit note. In case of lockdown during the dates of the stay, the nights not used will be refunded.
2.5 Retraction
The legal dispositions related to retraction on on-line sales do not apply to tourist services (article L.221-28 from the French Code consumption). For any on-line booking, customers will have no right of retraction.
Article 3 - During your stay
3.1 Arrivals and departures
✓In rented accommodations : arrivals from 3:00 p.m till 7:00pm and departures before 11:00 a.m.
✓In camping pitches : arrivals from 14 : 00p.m. and departures before 11 :00a.m. Free day of arrival.
3.2 Guarantee
A € 250 guarantee will be deposit on your arrival. It will be given back on your departure during the reception opening hours and after inventory of fixtures. Any damage will be invoiced and added to the price of the stay as well as the cleaning fees if the accommodation is not perfectly clean when you leave. If you cannot attend the inventory of fixtures, your guarantee will be sent back by bank transfer or crédit card.
3.3 Departures
Any delay for giving back the key and leaving the pitch after 11 :00 a.m. will be invoiced one extra stay. Should your stay be extended, you must warn the establishment at least 24 hours before the departure date set previously and you must have agree by etablishment according to availability.
3.4 Animals
Animals are allowed inside the accommodations (only 1), but they must don't ride on Beds or Sofa, a addictionnal fees may be ask for cleaning. They must be on a leash, do not bark, do not be aggressive, and never be left alone in the rental.
3.5 Policies and procedures
In accordance with the law in force, the client agrees to subscribe to the Policies and procedures, listed in the Préfecture, available at the reception desk, it will be given on demand or by download on our website.
Article 4 - Liability
The establishment is not liable for any damages on the holiday-maker's equipment. Holiday-makers must have subscribed civil liability insurance for their equipment (FFCC, ANWB, ADAC, etc.).
Article 5 - Applicable Law
Mediation
In accordance with Article L. 612-1 of the Consumer Code, within one year of their written complaint, the consumer, subject to Article L.152-2 of the Consumer Code, has the option of submitting a request for an amicable resolution by mediation, to
SAS Médiation Solution
222 chemin de la bergerie 01800 Saint Jean de Niost
Web site : https://www.sasmediationsolution-conso.fr,
Email : [email protected]
