Bookings and payment
GENERAL CONDITIONS OF SALE
DEFINITIONS :
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: Rental accommodation or location.
ACCOMMODATIONS: Tent, caravan, mobile leisure residence and light leisure accommodation.
ARTICLE 1 - SCOPE OF APPLICATION
The present General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or pitches on the Les Gros Joncs campsite operated by SARL Camping Les Gros Joncs ('the Provider') to non-professional customers ('the Customers or the Customer') on its website https://www.camping-les-gros-joncs.com/.
The main characteristics of the Services are presented on the website https://www.camping-les-gros-joncs.com/.
The Customer is required to read them before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
The Service Provider's contact details are as follows:
Address: 850 Rue de Ponthezière - BP 17 Les Sables Vignier - 17 190 Saint-Georges d'Oléron
Phone : 05 46 76 52 29
Mail: [email protected]
These conditions apply to the exclusion of all other conditions, and in particular those applicable to other marketing channels for the Services.
These General Terms and Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document.
Unless proven otherwise, the data recorded in the Provider's computer system constitutes proof of all transactions concluded with the Customer.
Under the conditions defined by the Data Protection Act and the European regulation on data protection, the Customer has, at any time, a right of access, rectification, and opposition to all his personal data by writing, by mail and by proving his identity, to :
Camping Les Gros Joncs - 850 Rue de Ponthezière - BP 17 Les Sables Vignier - 17190 Saint-Georges d'Oléron - France
Mail: [email protected]
The Customer declares having read these General Terms and Conditions of Sale and having accepted them by ticking the box provided for this purpose prior to the implementation of the online Order procedure as well as the general terms and conditions of use of the https://www.camping-les-gros-joncs.com/ website.
As these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one in force on the website on the date the Order is placed.
ARTICLE 2 - RESERVATIONS
The Customer selects on the site the services he wishes to order, according to the following terms and conditions:
Click on the reservation button - Choice of rental or location (product catalog) - Registration of participants and choice of options - Payment of the order - Receipt of a confirmation email.
It is the Customer's responsibility to verify the accuracy of the Order and to immediately report any error. The Order shall not be considered final until the Service Provider has sent the Customer confirmation of acceptance of the Order by e-mail.
Any Order placed on the https://www.camping-les-gros-joncs.com/constitue website shall constitute the formation of a contract concluded remotely between the Customer and the Service Provider.
All Orders are made in the Customer's name and may not, under any circumstances, be transferred.
ARTICLE 3 - PRICES
The Services offered by the Service Provider are provided at the rates in force on the https://www.camping-les-gros-joncs.com/ website, at the time the order is recorded by the Service Provider. Prices are expressed in Euros, excluding VAT and all taxes.
The prices take into account any reductions that may be granted by the Service Provider on the website https://www.camping-les-gros-joncs.com/.
These prices are firm and non-revisable during their period of validity, as indicated on the website https://www.camping-les-gros-joncs.com/, the Service Provider reserves the right, outside this period of validity, to change prices at any time.
They do not include processing and management fees, which are invoiced in addition, under the conditions indicated on the website https://www.camping-les-gros-joncs.com/et, calculated prior to placing the Order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.
An invoice is drawn up by the Service Provider and given to the Customer when the Services ordered are provided.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the community of communes, is not included in the rates. Its amount is determined per person and per day and varies according to the destination. It must be paid at the time of Reservation.
ARTICLE 4 - TERMS OF PAYMENT
4.1. ACCOUNT
A deposit corresponding to 25% of the total price for the supply of the Services ordered is required when the Customer places the order. It must be paid upon receipt of the rental contract and enclosed with the copy to be returned. It will be deducted from the amount of the fees but will not be refunded by the Service Provider in the event of cancellation (except in cases of force majeure and exceptional exceptions provided for in paragraphs 6.3.2 and 6.3.3).
The balance of the stay must be paid in full 30 days before the date of arrival (under penalty of cancellation of this rental) for stays to take place between 01-07-2021 and 15-11-2021.
For stays between 03-04-2021 and 30-06-2021, due to the health crisis we are currently going through, the deposit to be paid at the time of booking corresponds to the booking fees as well as the cancellation insurance (optional) and the balance will have to be paid 7 days before the date of arrival.
4.2. PAYMENTS
Payments made by the Customer shall not be considered final until the Service Provider has actually received the sums due.
Late payment shall result in all amounts due by the Customer becoming immediately due and payable, without prejudice to any other action that the Service Provider may take against the Customer in this respect.
4.3. NON-COMPLIANCE WITH PAYMENT CONDITIONS
In addition, the Service Provider reserves the right, in the event of non-compliance with the payment conditions set forth above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations.
4.4. MEANS OF PAYMENT
No additional fees, in excess of the costs incurred by the Provider for the use of a payment method may be charged to the Customer.
ARTICLE 5 - PROVISION OF SERVICES
5.1. PROVISION AND USE OF SERVICES
The accommodation can be occupied from 5 p.m. on the day of arrival and must be vacated by 10 a.m. on the day of departure.
The bare pitch can be occupied from 2 p.m. on the day of arrival and must be vacated by 12 noon on the day of departure.
The accommodations and pitches are provided for a determined number of occupants and can in no case be occupied by a higher number of people.
The accommodations and pitches will be returned in the same state of cleanliness as on delivery.
Failing this, the tenant will have to pay a lump sum of 80 € (rental 2 bedrooms) / 100 € (rental 3 bedrooms) for cleaning. Any damage to the accommodation or its accessories will be restored immediately at the expense of the tenant. The inventory at the end of the rental period must be strictly identical to that at the beginning of the rental period.
5.2. DEPOSIT
For accommodation rentals, a security deposit of 300 € is required from the tenant on the day the keys are handed over and is returned to him by mail after departure, after deduction of any restoration costs.
This deposit does not constitute a limit of liability.
ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CLIENT
No reduction will be granted in the case of a late arrival, an early departure or a change in the number of persons (whether for all or part of the planned stay).
6.1. MODIFICATION
In the event of a change in dates or number of persons, the Provider will endeavour to accept requests for date changes as far as possible within the limits of availability, and without additional charge.
Any request to reduce the length of the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by Article 6.3.
6.2. INTERRUPTION
A premature departure will not give rise to any reimbursement on the part of the latter.
6.3. CANCELLATION
6.3.1 In the event of cancellation of the Reservation by the Customer after its acceptance by the Provider less than 30 days before the date of the Rental reserved, for any reason whatsoever except for force majeure, the deposit paid at the time of Reservation, as defined in Article 4 - TERMS OF PAYMENT of these Terms and Conditions of Sale, shall be automatically acquired by the Provider, as compensation for termination, and may not give rise to any refund.
In all cases of cancellation, the processing and management fees (Article 3) will remain the property of the Provider.
It is possible to take out (optional) cancellation insurance at the time of your reservation for an additional fee.
6.3.2 Notwithstanding paragraph 6.3.1, in the event that the cancellation of the stay is justified by the fact that one of the participants is directly or indirectly affected by COVID 19 (infection or contact case), and that this situation would call into question his participation in the stay, the cancellation will be made without termination indemnity. The treatment and management fees (article 3) will nevertheless remain the property of the Provider.
The Customer must imperatively justify the event giving rise to the cancellation without termination indemnity.
6.3.3 Notwithstanding paragraph 6.3.1, in the event that the Customer is forced to cancel the entire holiday due to government measures that do not allow participants to travel (local confinement, travel ban), even though the campsite is able to perform its obligation and accommodate them, the Service Provider shall issue a credit note corresponding to the sums paid by the Customer, minus the processing and management fees (Article 3), which shall be forfeited to the Service Provider.
ARTICLE 7 - RESPONSIBILITY OF THE CUSTOMER
7.1. CIVIL LIABILITY
The Customer hosted on a site or in a hosting facility must obligatorily be insured for civil liability. A certificate of insurance may be requested from the Customer before the beginning of the service.
7.2. ANIMALS
Pets are accepted, under the responsibility of their masters. They are accepted subject to the packages available from the Provider and payable on site.
7.3. INTERNAL RULES AND REGULATIONS
Rules and regulations are posted at the entrance of the establishment and at the reception desk. The Customer is required to read and respect them.
ARTICLE 8 - LIABILITY OF THE SERVICE PROVIDER - GUARANTEE
The Service Provider guarantees the Customer, in accordance with the legal provisions and without additional payment, against any lack of conformity or latent defect resulting from a defect in the design or execution of the Services ordered.
In order to assert its rights, the Customer must inform the Service Provider in writing of the existence of the defects or lack of conformity within a maximum period of 7 days from the provision of the Services.
The Service Provider shall refund or rectify or cause to be rectified (to the extent possible) the Services found to be defective as soon as possible and no later than within 7 days of the Service Provider's discovery of the defect or fault. Reimbursement shall be made by crediting the Customer's bank account or by bank cheque sent to the Customer.
The Service Provider's warranty is limited to the reimbursement of the Services actually paid by the Customer and the Service Provider shall not be held liable or in default for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French case law.
The Services provided through the Service Provider's website https://www.camping-les-gros-joncs.com/ comply with the regulations in force in France.
ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance selling.
ARTICLE 10 - PROTECTION OF PERSONAL DATA
The Service Provider, who is the author of the present document, implements personal data processing operations which have as a legal basis :
● Or the legitimate interest pursued by the Provider when it pursues the following purposes:
- canvassing
- the management of the relationship with its customers and prospects,
- organization, registration and invitation to events of the Provider,
- processing, execution, prospecting, production, management, follow-up of customer requests and files,
- the drafting of deeds on behalf of its clients.
● Or the respect of legal and regulatory obligations when it implements a treatment having for purpose :
- the prevention of money laundering and the financing of terrorism and the fight against corruption,
- invoicing,
- accounting.
The Service Provider keeps the data only for the time necessary for the operations for which they were collected and in compliance with the regulations in force.
In this respect, customer data is kept for the duration of the contractual relationship plus 3 years for the purposes of promotion and canvassing, without prejudice to retention obligations or limitation periods.
In terms of prevention of money laundering and financing of terrorism, the data is kept 5 years after the end of the relationship with the Service Provider. In terms of accounting, they are kept for 10 years after the end of the fiscal year.
Prospect data is kept for 3 years if no participation or registration to the Provider's events has taken place.
The processed data are intended for the authorized persons of the Provider.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, query, limit, transfer and delete data concerning them.
The persons concerned by the implemented processing also have the right to oppose at any time, for reasons related to their particular situation, to a processing of personal data having as a legal basis the legitimate interest of the Provider, as well as the right to oppose commercial prospecting.
They also have the right to define general and specific directives defining the manner in which they intend to exercise, after their death, the above-mentioned rights.
- by e-mail at the following address: [email protected]
- or by mail to the following address: Camping Les Gros Joncs - 850 Rue de Ponthezière - BP 17 Les Sables Vignier - 17190 Saint-Georges d'Oléron accompanied by a copy of a signed identity card.
The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the website https://www.camping-les-gros-joncs.com/est is the property of Camping Les Gros Joncs and its partners and is protected by French and international laws on intellectual property.
Any total or partial reproduction of this content is strictly prohibited and is likely to constitute a counterfeiting offence.
In addition, the Service Provider remains the owner of all intellectual property rights on the photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the request of the Customer) for the purpose of providing the Services to the Customer. The Customer is therefore prohibited from reproducing or exploiting such studies, drawings, models, models and prototypes, etc. without the express, prior written authorization of the Service Provider, which may make such authorization subject to a financial consideration.
ARTICLE 12 - APPLICABLE LAW - LANGUAGE
The present General Terms and Conditions of Sale and the operations arising therefrom are governed and subject to French law.
The present General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
ARTICLE 13 - DISPUTES
All disputes to which the operations of purchase and sale concluded in application of these general conditions of sale could give rise, concerning both their validity, interpretation, execution, termination, consequences and consequences and which could not be resolved between Camping Les Gros Joncs and the customer will be subject to the competent courts under the conditions of common law.
The Customer is informed that he can in any case resort, in case of dispute, to a conventional mediation procedure or any other alternative dispute resolution.
He can in particular have recourse, free of charge, to the following Consumer Mediator:
Bayonne Médiation
32 rue du Hameau, 64200 Biarritz - Tél. 06 79 59 83 38 – site web : https://www.bayonne-mediation.com/
ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - ACCEPTANCE OF THE CUSTOMER
The Customer acknowledges having been informed, prior to placing his Order, in a legible and comprehensible manner, of these General Terms and Conditions of Sale and of all the information and details referred to in Articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required pursuant to the Order of October 22, 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in outdoor hotels and in particular :
- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
- the price of the Services and related costs;
- information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if not apparent from the context;
- information relating to the legal and contractual guarantees and their terms and conditions of implementation; the functionalities of the digital content and, where applicable, its interoperability;
- the possibility of resorting to conventional mediation in the event of a dispute;
- information relating to, and terms of termination and other important contractual conditions.
The fact for a natural person (or legal entity), to order on the website https://www.camping-les-gros-joncs.com/emporte adherence and full acceptance of these Terms and Conditions of Sale, which is expressly recognized by the Customer, who waives, in particular, to rely on any contradictory document, which would be unenforceable against the Provider.
version applicable from 25 January 2021
