Bookings and payment
GENERAL TERMS OF SALE
The booking :
- Your booking request will be accompanied by a down payment. The amount of this down payment corresponds to 25% of the total amount of your stay. No booking will be recorded before the payment of the
down payment, and acceptance of the management of the campsite.
- Only the booking contract issued by the campsite, on paper or digital, acts as a contractual act between the parties.
- From its booking, the customer confirms having read and accepted the campsite's terms of sale, along with its internal rules.
- By recording the down payment, and only by this fact, the campsite officially confirms the booking to the guest.
Payment of the balance : See below for special features depending on the chosen way of stay at the campsite: Accommodation or pitch
Late arrival or early departure :
- In case of late arrival, or, when the stay is started, there is no refund due to early departure, for whatever reason.
- Therefore, the subscription of the optional insurance is highly recommended.
Provision of the pitch to the guest : See below for special features depending on the chosen way of stay at the campsite: Accommodation or pitch
- We thank customers for warning the campsite in case of delayed arrival.
- The acommodation or pitch is kept reserved 24h of arrival. Passed this time, without any news from the guest, the place will be considered vacant, the money paid forfeited to the campsite. (See cancellation
insurance)
Cancellation - without subscription to cancellation insurance : See below for special features depending on the chosen way of stay at the campsite: Accommodation or pitch
- Cancellation must be notified to the campsite.
Interruption or cancellation of stay with cancellation Insurance www.campez-couvert.com.:
- The client, when booking, has the possibility to subscribe to a cancellation insurance (Optional but highly recommended).
- We propose to subscribe to a cancellation Insurance with our partner Campez Couvert.
- In case of cancellation, you must notify and claim online, within 5 business days from the date you became aware: www.campez-couvert.com/declaration/.
PARTICULARITIES FOR PITCH RENTAL
Payment of the balance :
- Apart for guests that are going for the 20% discount, by paying the balance before January the 24th 2021, the balance is payable the day of arrival at the campsite.
- No changes in the length of stay will be made within 7 days before arrival.
Provision of the pitch to the guest :
- Arrivals before schedule expose campers to not being able to occupy the chosen pitch.
- The pitches are available from noon on day of arrival, arrivals being from noon to 19.00 pm.
- The day of departure, pitches must be released before noon, check-out after noon, being counted as an additional day.
Cancellation :
- In case of cancellation without underwriting of cancellation insurance, only the deposit will be retained by the campsite as well as the booking fees.
PARTICULARITIES FOR ACCOMMODATION RENTAL
Payment of the balance :
- Apart for guests that are going for the 20% discount, by paying the balance before January the 24th 2021, the balance is payable 30 days before arrival.
- When the regulation of the balance within the time prescribed above is not respected, the booking will be automatically cancelled and the deposit paid will be forfeited to the campsite.
- If the client wishes to book less than 30 days before the start of the stay, he must pay the total cost of the stay when booking.
Provision of the accommodation to the guest :
- From June 12 to September 11th 2021, the minimum duration of a mobil home, a chalet or a «» tent renting is one week.
- The renting goes from Saturday to Saturday only, without any maximum duration.
- Out of this period, from April 10 to June 12, and from 11 to 18 September 2021, arrivals can be any day of the week, with a minimum rental of 2 nights.
- Rentals are available between 3.00 and 7.00 pm on the day of arrival, and must be vacated between 8.00 and 11.00am on the day of departure.
Benefits :
- The rental amount includes electricity and gas consumption
- The number of occupants must not exceed the one specified in the type of accommodation rented, regardless of age (baby included).
- The management has authorized the implementation of a single tent near accommodation. This tent can not exceed a capacity of 2 persons and will not be exceeding the capacity allocated to the mobil home,
on the site where the tent will be installed.
- Apart from bed linen and towels, rentable on site, mobile homes are fully equipped. Double bed set : € 18.00/stay / Single bed set : 12.00 €/stay (sheets & pillow cases included) / Towels : 9.00€/stay
Deposit :
- A deposit of 230€ will be required when checking in at the campsite, in order to cover any possible deterioration and possible expenses of households.
- The deposit will be returned upon departure after the inventory
- It will be retained if, obviously, maintenance was not properly secured, or damage is found.
- If the inventory cannot be made during office hours, the deposit will be returned by post or destoyed
Cancellation - without subscription to cancellation insurance :
- If cancellation occurs more than 30 days before the date of arrival, the deposit will be retained as well as the booking fees..
- If cancellation occurs less than 30 days before the date of arrival, full payment will be retained by the campsite as well as the booking fees.
- Mobil homes can not be sub-rented.
En cas de litige entre les parties, seul le Tribunal de Commerce de Cahors est compétent. / In case of dispute between the parties, only the Commercial Court of Cahors is competent.
INTERNAL RULES OF THE CAMPSITE
Arrivals and requirements for admission and occupancy: (Subject to sanitary protocol)
Residing on the campsite implies acceptance and strict abidance to the internal rules.
To be eligible to enter, settle and stay on our site, it must be authorized by the head of the reception after having provided documents proving their identity, and/or place of residence.
Prior to installation, complete registration formalities must be carried out by the head of the vehicle and/or groups.
On arrival, in case of an inconsistency between the data of booking and reality (i.e.: extra people, dog presence of 1st and 2nd category ...), the management reserves the right, in the interest of the safety and comfort of everyone, to deny access to the site, and request payment of the remaining balance.
Occupation locations and / or camping accommodation:
The vehicle, tent or caravan is required to be installed in the location specified in accordance with the guidelines.
They can not be moved without authorization to another location.
Any hiring is personal and can in no case be assigned or sublet.
The number of occupants may not exceed the occupancy rate of the pitch or the accommodation, which is decided by the management.
Renting a location or an additional accommodation, at the current rate, will be necessary once the maximum occupancy rate will be exceeded.
The management has authorized the implementation of a single tent near accommodation. This tent can not exceed a capacity of 2 persons and will not be exceeding the capacity allocated to the accommodation, on the site where the tent will be installed.
The mobil home or pitch can not be left unoccupied, except exceptional circumstances management approval.
Visitors:
Visitors are allowed to enter after, and only after, having previously informed the reception.
They benefit from the use of the facilities.
Guests on site are fully responsible of their visitors and their behaviour in the campsite.
Should visitors stay more than two hours and less than a day, a fee of 4.00 € will be requested to them.
Respect for others and rules of behaviour:
The family nature of our campsite requires impeccable behaviour on the part of the occupants. - Unaccompanied minors shall not be admitted.
No violent and/or disturbing game (ball ...) will be tolerated near the facilities or camping rentals.
In respect of the tranquillity of each, it is forbidden to cross an occupied pitch.
You must use the paths.
Vehicles, traffic and parking :
Will only circulate inside the campsite, the vehicles of customers on site.
One parking place is provided by pitch or accommodation. Added vehicles, of tenants or visitors, unless having settled the fees of 3.00€/day,
must imperatively be parked in the car-park at the entrance of the site.
There will be no parking allowed on roadways or common areas.
Drivers must respect the traffic signs, and not exceed the speed limit of 10 km/h.
After 11.00 pm, except in exceptional event, vehicle traffic is prohibited on the site. Overnight parking is available at the entrance of the site.
Calm :
Calm must be respected on your pitch, and wherever you go between 11.00 pm and 8.00am, apart in exceptional event. Avoid noises and talks that can disturb your neighbourhood (TVs, radio, doors and car boot...).
We draw your attention to this, especially at the exit of the late bar or disco.
The night watch guard is instructed to enforce this rule.
Management reserves the right to punish any family whose children are the cause of damage, or disturbing the peace.
Throughout the day, all audio devices must be set at a minimum, and closing of doors and boots must always be as quiet as possible.
Animals :
Dogs of category 1 and 2 are forbidden within our complex.
Dogs and other pets must be declared upon arrival at the campsite at the reception desk. They must satisfy the rules of veterinary services (health book, tattoo, injection etc.).
Their presence will be taxed at the rate of 6.00 € per day, depending on the time, on a pitch and in accommodation.
They must not disturb other residents. The access to swimming pool, toilet blocks and shops remain prohibited.
Pets are allowed in rentals, but, as on the pitches, they must never be left alone, even locked in, in the absence of their owners, who are civilly responsible of them.
They must be kept on a lead and remain under the constant supervision of their owners.
Their owners particularly ensure to prevent or clean up any dirt.
When possible, it is requested to take the dogs out of site, so that they make their needs outdoors, and clean any dirt.
The owner must also avoid the barking of their dog, which can disturb the neighbourhood.
The swimming pool :
Access to the pool complex is not suitable for children under 12 unaccompanied by parents or a responsible adult.
Rubber rings, air mattresses, and other large objects of the same type are strictly prohibited during busy days.
At the pool it is forbidden to dive, run, push, eat, and smoke …
Glass bottles and alcohol are not allowed around the pool.
Your shoes should be left outside the pool. (Subject to sanitary protocol)
Before swimming, we invite you to use the showers located near the paddling pool.
Thank you for using the bins for your rubbish, and make sure to leave your own place clean, before leaving the pool.
It is forbidden to reserve a sunbed in advance, putting a towel on it in advance.
A swimming-pool watch guard is a person whose mission is to enforce all these measures, and make sure that the guests respect them.
The management gives the watch guard the right to take sanctions against anyone who does not respect these instructions.
The management will not be considered as responsible in case of accident.
Hygiene, cleanliness and green areas :
General cleanliness of La Paille Basse depends on individual commitment to respect it.
Our residents are required to :
Avoid leaving garbage in the vicinity of accommodation or pitches.
Drop your rubbish in the containers provided for this purpose, at the entrance of the campsite, after sorting recycling. (After the farm, on the right, on the way out)
Brown Containers : household waste
Green containers: recyclable waste
Column: glass
Avoid using trees or accommodation for the purpose of washing line.
Respect plantings and green space.
Avoid leaving any litter and ensure compliance with the cleanliness of common areas (WC, laundry sinks, shower ...)
Ensure proper aspect of the installation and the cleanliness of its pitch: This one will be left in its original condition and cleaned upon departure.
Pour chemical toilets and sewage buckets in special toilets at your disposal for that purpose.
Wash dishes and clothes in the sinks provided for this purpose.
Protection of youngsters :
Remember that children and teenagers are only evolving under the unique responsibility of their parents. They should not be left alone.
The sale, transport and consumption of alcohol is prohibited to people under 18 years.
It is better, when possible, to accompany them to go to the toilet and avoid that they devote themselves to games or others, that could disturb the peace of other guests.
Access to the pool is forbidden for children under 12 unaccompanied by their parents or responsible adult.
At playgrounds, children must be under the supervision of parents, who are criminally and civilly responsible for them.
Security :
A night guard team is on site in high season, to ensure calm and to respond to emergencies.
In cases of extreme emergency, it is possible for you to come and ring the doorbell of the reception.
Fire, strong winds, weather events & evacuation :
We invite customers to carefully observe the camp's evacuation plan.
Open fires are prohibited.
Charcoal BBQs are forbidden. Communal ones are at your disposal on site though. Like the individual electric or gas ones, these BBQs must be used with the necessary caution.
Fireworks and firecrackers are strictly prohibited.
In case of strong winds, ensure the good floor fixing of your facilities, and shelter material likely to fly.
Management reserves the right to modify these latest recommendations depending on weather developments.
Weather alerts are posted on a sign placed in front of the reception.
In case of site evacuation, please gather quietly under the panel on the main car park of the site.
Theft :
Although guarding is assured, the users are advised to take all the usual precautions to safeguard the protection of their equipment and personal items.
YOU MUST REFER TO THE RECEPTION ALL CASES OF ILLNESS, THEFT, ACCIDENT OR INCIDENT.
Departure : (Subject to sanitary protocol)
It must take place before noon for pitches and between 8.00 and 11.00 am for rentals.
You must confirm your departure the previous day at the office (even if the stay is paid in advance).
Our guests in accommodation must come to the reception, 3 days before their departure, in order to determine a schedule for the departure inventory.
The management, or its authorities on duty, are responsible of the respect of those rules.
It has the duty to punish serious breaches of the regulations.
Any damage or failure with these rules will be the responsibility of the author, and may result in expulsion.
We wish you a pleasant stay.The Management
