Bookings and payment
TERMS OF SALES
In order to benefit from our services, we ask you to read carefully
the general conditions below. These conditions govern stay sales and are valid
at the time the order is placed. Booking implies full membership
to our general conditions.
1) BOOKING CONDITIONS
The reservation becomes effective only after the agreement of the campsite L'Étoile d'Or, after
receipt of the deposit and after receipt of the duly completed reservation contract and
signed, or after acceptance of the general conditions of sale when booking in
online all reservations are subject to acceptance by the L'Étoile d'Or campsite.
The campsite is free to accept or refuse a reservation, depending on availability, and in general, any circumstances likely to affect the execution of the reservation.
performed. The L'Étoile d'Or campsite offers family holidays, in the traditional sense,
the accommodations are specially designed for this purpose.
L'Étoile d'Or campsite reserves the right to refuse any reservation which would be contrary to this principle or which would seek to divert it. The reservation of a location or a rental is made on a personal basis.
You may not under any circumstances sublet or assign your reservation without consent
beforehand from the L'Étoile d'Or campsite.
Minors must be accompanied by their parents or legal guardians.
Location or rental numbers are not guaranteed.
In case of necessity of planning or in case of force majeure, the management reserves the right to
change rental number or location.
2) CAMPING LOCATION
The basic package includes the pitch for the tent, caravan or motorhome
for 1 or 2 people, electricity, 1 vehicle, access to sanitary facilities and reception facilities. The pitches can accommodate a maximum of 6 people, regardless of their age.
3) RENTAL
The rental accommodation is equipped. The basic package is 4 to 8 places depending on the type
rental with 1 vehicle. The campsite reserves the right to refuse access to families
presenting with a number of participants greater than the capacity of the rented accommodation.
Additional tents are not permitted. All our rentals are non-smoking. The animals are not accepted in rentals.
4) GROUP BOOKING
Any reservation of more than 4 accommodations by the same natural person or by
different natural persons but knowing each other and traveling together for the same
motivations for the same dates of stay is considered as a group. Accommodation
offered on the campsite's commercial website or via our commercial brochure
are addressed exclusively to individual customers. For any reservation request
group, you must contact the campsite by email or phone
before your reservation request. The campsite reserves the right to study the request
reservation before acceptance or refusal thereof.
5) PRICES AND TOURIST TAX
The prices indicated are valid for the 2021 season. They correspond to one night and are understood to
in euros VAT included (see what our prices include on the prices page) but excluding
tourist tax, the amount of which will be definitively fixed in spring 2021 by the municipality.
The campsite is likely to apply promotional offers during the season
(periods and products to be determined).
6) TERMS OF PAYMENT
For reservations made more than 30 days before the start of the stay, a deposit up to
of 15% of the amount of the services reserved must be paid upon booking at
camping. 35% will be requested at D-90. The balance must be paid no later than 30 days before the start date of the stay.
For reservations made less than 30 days before the start date of the stay, the payment
full must be made at time of booking. Without payment of the balance in the
deadline, the campsite reserves the right to cancel your reservation and the deposit paid
will be kept by the campsite. In the event of payment by holiday vouchers, these must
must be in the name of a person present on the contract.
7) YOUR STAY
1.Arrival
Depending on the period, the days of arrival are variable (see prices). The location
can be busy from 3 p.m. Rental accommodation can be occupied at
from 3 p.m. 48 hours maximum before your arrival, you must have paid a deposit of 300 € via our partner SWIKLY (swikly is a trusted third party who allows you to deposit your deposit rental by credit card, this is not debited and does not impact the limit of your credit card. You will receive an email from swikly in which there is a link, the link redirects you to a form in which you enter your bank details, your deposit is deposited without debit or impact on your ceiling. In the event of a dispute at the end of the stay, swikly will act as a trusted intermediary).
An inventory sheet to be checked within 24 hours will be given to you (you will first need to download the cool'n camp application and create your account. In the event of a fault in the application, a paper inventory will be provided).
Any complaint made after this deadline will not be taken into account.
Only people registered at the time of booking can stay at the establishment.
2.During the stay
It is the camper's responsibility to ensure: L'Étoile d'Or campsite declines all responsibilities
in the event of theft, fire, bad weather, etc ... and in the event of an incident falling under the responsibility
camper's calendar. All customers must comply with the provisions of the internal regulations.
Each tenant in title is responsible for disturbances and nuisances caused by people
who stay with him or visit him.
3.Departure
The location must be vacated before 12 noon. Rental accommodation must be vacated before 10
hours of the morning. The rental you are leaving is subject to verification of the premises. Yes
this one is released in a perfect state of cleanliness, and without missing or degraded material, the deposit
will be returned to you. Otherwise, the retention of the deposit does not exclude
additional compensation in the event that the costs exceed the amount
of it. In the event that the rental has not been cleaned before your departure, the deposit
cleaning fee will be retained. For any delayed departure, it may be charged one day
additional to the price of the night in force.
8) ANIMALS
Pitch: animals are accepted for a fee payable during your
reservation, except 1st and 2nd category dogs. When authorized, they must
be kept on a leash at all times. They are prohibited around swimming pools, in shops
food and in buildings. The vaccination record for dogs and cats
must be up to date.
Rental: animals are prohibited.
9) VISITORS
Visitors are your responsibility. They must come to reception
before entering the campsite. They do not have access to swimming pools, multisports grounds,
fitness room, sanitary facilities, ...
10) VEHICLES
We authorize 1 vehicle / location or rental. Any additional vehicle must
park in the outdoor car park, not supervised.
11) POOLS
Wearing swim shorts is strictly prohibited. Only swimsuits (1 piece or bikini
for women, swimming trunks or boxers for men) are authorized.
12) BRACELET
One bracelet per person will be set up for you at the reception desk upon your arrival.
It must be visibly worn on the wrist during your stay and will allow you to access
freely to the facilities.
13) BARBECUES
Charcoal barbecues are strictly prohibited. Only gas barbecues or
electrical are tolerated.
14) LITIGATION
In the event of a dispute, jurisdiction is delegated to the court located in Perpignan. Any complaints
possible concerning the non-compliance of the services with the contractual commitments
must be reported in writing (recorded delivery) within 30 days to the L'Étoile d'Or campsite.
15) MEDIATION
In the context of a dispute with our establishment and if the answer does not satisfy you,
you have the possibility to contact the Medicys mediation center, after a period of one month
following the sending of this report in writing (LRAR). To do this you must submit a file
online on the following website www.medicys.fr or send a file by mail:
Medycis - 73 Bvd de Clichy - 75009 Paris.
16) RESPONSIBILITY OF THE L'ETOILE D'OR CAMPSITE
The customer expressly acknowledges that the campsite cannot be held responsible for
the communication by its partners or by any third party of false or erroneous information
which would be mentioned in their brochure or website (including social networks), and
including presentation photos, qualifiers, activities, hobbies, services and the dates of operation. All photos and texts used in the brochure or on
the websites are non-contractual, they are only indicative. It may happen that
certain activities and facilities offered and indicated in the description in the
commercial documents (brochure, website) are deleted, in particular for
climatic reasons or in case of force majeure, as defined by the French courts.
17) IMAGE
You authorize the Golden Star campsite to photograph, record or film you during your stay and to use the said images, sounds, videos and recordings on all media (in particular on websites or internet pages - including Facebook and Instagram - on presentation and promotional media and on travel or tourist guides). This authorization is valid both for you and for the people staying with you. Its sole purpose is to ensure the promotion and animation of the establishment and may in no way damage your reputation. This authorization is granted free of charge, for all countries and for a period of 5 years.
18) COMPUTING AND FREEDOM
The information you give us when making your reservation is confidential and
are not transmitted to any third party. They will be used exclusively for the processing of your
reservation as well as for personalized communication concerning the L'Étoile campsite
Golden. In accordance with the Data Protection Act of January 6, 1978, you have a right
access, rectification and opposition to personal data concerning you. For that he
It is enough to send us the request by mail indicating your name, first name and address.
You expressly authorize the campsite to use all photo media and without any compensation.
videos where you could appear personally, your spouse or your children and this as
advertising or promotional. In addition, the campsite has a video surveillance system.
19) ABSENCE OF RIGHT OF WITHDRAWAL
In accordance with article L121-19 of the consumer code, the campsite informs you
that the sale of hosting services provided on a specific date or
according to a determined periodicity is not subject to the provisions relating to the
14-day withdrawal.
20) CANCELLATION AND MODIFICATION
1. Modification of your reservation
Changes to your reservation can be made free of charge,
subject to availability in the campsite.
In the absence of a written message from you indicating a postponement of your arrival date, accommodation may be available for sale again 24 hours after the date
of arrival mentioned on the contract, and you will consequently lose the benefit of
your reservation.
2. Unused services
Any unused, interrupted or shortened stay (late arrival, early departure)
your doing will not give rise to a refund.
3. Cancellation due to camping
In the event of a cancellation due to the L'Étoile d'Or campsite, the sums paid
will be reimbursed, except in cases of force majeure. However, this cancellation cannot
not give rise to the payment of damages.
4. Cancellation by the camper
In the event of interruption or cancellation of the stay by the customer who has not subscribed to
cancellation insurance, the L'Étoile d'Or campsite will proceed as follows:
-between the reservation date and D-90: refund of the sums paid less 15% of the deposit amount (cancellation fees) plus the reservation fees
-between D-90 and D-30: refund of sums paid less 30% of the deposit amount (cancellation fees) plus booking fees
-between D-30 and the Day of arrival: issue of a voucher valid for 2 years, non-refundable and non-transferable, of the value of the sums paid minus 15% of the amount of the stay (cancellation fees) plus booking fees.
All cancellations must be made in writing in recorded delivery.
21) CANCELLATION INSURANCE (including Covid-19 *): reimbursement possible until the day of your arrival
L'Étoile d'Or campsite offers cancellation and interruption insurance
in the rental agreement via the partner Gritchen Affinity. Insurance package
cancellation: 4% of the total amount of the reservation (including options and animal).
In case of cancellation, the customer must imperatively notify the campsite of his
withdrawal upon the occurrence of an event preventing his departure by mail
or by mail. If the claim is provided for in the general conditions (available on the
site www.campez-couvert.com or at the campsite), the customer must notify
the insurer within 48 hours and provide all the necessary information and documents
supporting documents:
Online by internet www.campez-couvert.com
By e-mail: [email protected]
By mail: Gritchen Tolède & Associés - claims service
27 Rue Charles Durand - CS 70139 - 18021 Bourges Cedex.
Are excluded from the reimbursement conditions: border closure, state of health emergency, general quarantine and confinement. In these cases, in the event of cancellation on the day of your arrival for one of these reasons, the campsite will issue you a credit of 100% of the sums paid minus the amount of the cancellation insurance and the booking fees. this voucher will be valid for 2 years, it will not be refundable or transferable.
Sas campsite L'Étoile d'Or-camping category 4 * leisure - last reclassification carried out
April 5, 2016 - decree n ° C66-007672-003
