Bookings and payment
Rental terms and conditions
We ask you to read carefully the rental terms and conditions. By signing the rental contract , you accept our rental terms and conditions.
RESERVATION CONDITIONS
.The reservation will be final after our written confirmation, after receiving the duly filled in, dated and signed contract, the deposit +reservation fees or after accepting the rental terms and conditions on line.
Each reservation needs to be accepted by camping l'étoile d'or. The campsite reserves the right to refuse a reservation ,depending availibilities or contrary to the principles of the campsite. The campsite L Etoile d'Or offers traditionnal family holidays and the lodgings and activities are designed in that purpose.
.A reservation for a pitch or a rental accomodation can only be made in your name. You cannot rent it out to a third party without the acceptation of the campsite l'étoile d'or.
Minors cannot effectuate a reservation and they should be accompanied by their parents or legal guardians.
The plot number that you received at your confirmation is not bound and the management reserves the right to change the plot number.
CAMPING PITCH
.the basic package includes the location for the tent, caravan or camping car for 1 or 2 persons, 1 car, electricity, access to the sanitary block, infrastructures of the campsite. Maximum 6 persons per pitch, whatever their age.
RENTAL ACCOMODATION
.the lodgings are fully equipped. The basic package is for 4 till 8 persons depending the model, 1 car.
The campsite reserves the right to refuse the access to families arriving on the campsite with a number of occupants superior to the capacity of the rented lodging.
.no extra tent is allowed.
.all our rental accomodations are no smoking.
.no animals accepted in the rentalaccomodations.
GROUP RESERVATION
.each reservation for more then 4 lodgings by the same natural person or by different natural persons who are traveilling together at the same dates and for the same reasons are considered as a group.
.our accomodation s proposed on the commercial iwebsite of the campsite and on our brochure are only for personal customers.
.for any request for a group reservation, you must contact the campsite by mail or telephone before your reservation request.
.the campsite reserves the right to examin any request before acceptation or refusal .
RATES AND STAY TAXES
.all the rates mentionned are for the season 2020.the rates are per day and in euros, VAT included (see on the page of the rates to find out what is included in our rates.) but no stay taxes included, the amount will be fixed by the local authority in spring 2020.
.the campsite can be susceptible to apply promotional offers during the season ( periods and products still to determinate )
TERMS OF PAYMENT
.all the reservations effectuated more then 30 days before arrival, the deposit of 30 % of the total stay must be paid at the moment of reservation. The balance should be paid at the latest 30 days before arrival.
.all the reservations effectuated less then 30 days before arrival, the total cost needs to be paid at the moment of reservation.
.without the payment of the balance within the deadline, the campsite reserves the right to cancel your reservation and to not refund your deposit.
.by payment by chèques vacances, they must be on behalf of a person registred on the contract.
YOUR STAY
1.Arrival
.depending the period, the day of arrival can be changed ( refer to the rates)
.the pitch can be occupied from 3 pm
.the rental accomodation can be occupied from 3 pm. The day of arrival we ask you two deposits : one deposit of 300 € (cash or cb) and a second deposit for the cleaning of 80 € (cash or cb)an inventory form needs to be filled in and given back in a delay of 24 hours..Only the registred persons at the moment of reservation can stay in the campsite.
2. During your stay
The camper needs to be insured : camping l'étoile d'or cannot be held responsable for any theft, fire,vandalism,…or any accident arising from the civil responsability of the contracting parties. All the clients are engaged to respect the internal rules. The subscriber of the contract is responable for all the persons mentioned in the contract and for his visitors.
3.Departure
.The pitch must be liberated before 12 am
.The rental accomodation must be liberated before 10 am
.the rental accomodation will be inspected the day of departure. The deposits will be refunded after the inspection that the cleaning has been done and nothing is broken or missing. In case of damage or the mobilhome has not been cleaned, we will retain that sum from your deposit, in case the damage is exceeding the amount of the deposit , we can charge you an extra sum for the extra cost.
.in case of not cleaning of the rental accomodation the cleaning deposit will not be refunded.
.in case of delayed departure, an extra journey can be charged.
ANIMALS
Pitch : the animals are allowed with an extra cost payable at the moment of reservation, exempt dogs of 1th and 2th category. When they are authorised they need to be hold on leash.They are not allowed near the swimmingpools, shop, restaurant and other buildings.. The vaccination booklet for dogs and cats needs to be up to date.
Rental accomodation : animals not allowed
VISITORS
.You are responsable for all your visitors. They need to present themselves at the reception desk before entering the campsite.They have no acces to the swimmingpools, multisports area , fitnessroom, sanitary block.
CARS
.only 1 car will be authorised /pitch or rental accommodation. A second car needs to be parked on the exterior car park (unguarded)
SWIMMINGPOOLS
.no swim shorts allowed. We only authorise the swimsuit s (1 or 2 pieces for women) and . swim briefs or square leg suits. ( for men)
WRISTBAND
.by arrival, you accept to wear the campsite wristband and that during the whole stay. Without the wristband you will not have acces to the swimmingpools or the campsite.
BARBECUES
.open fire barbecues are forbidden. Only electric or gaz barbecues are accepted.
CLAIMS
By object or litigation , only the courts of Perpignan have jurisdiction . Only a written claim will be accepted,(registred letter) in a delay of 30 days.
MEDIATION
In case of litigation with the campsite and you do not agree with the reply, you can always contact the center of Mediation Medicys, after a delay of one month starting from the sending of the registred letter.. You can download the documents at www.medicys.fr or send it by post : Medycis – 73 Bvd de Clichy – 75009 Paris.
RESPONSABILITIES OF CAMPING L'ÉTOILE D'OR
The client admits expressly that the campsite can not be hold responsable for the communication done by the parners ,or third persons , for false information , erreneous information , in their brochures or on their website.(including social networks)also for pictures, qualifications, activities, services and dates.,All the pictures or text , in the brochure and on the website,are not bound. They have only an indicative character.It can happen that some activities or installations mentionned on the brochure, website,do not longer exist or are closed, for climatic reasons, major force.defined by the French courts.
COMPUTER SCIENCE AND FREEDOM
.The informations that you gave us at the moment of reservation are confidential and will not be given to a third party.They are only used for your reservation and for the personnalised communication used by the camping l' etoile d'Or. According to the informatical law and freedom of 6th of January 1978, you have the right of access, changement and opposition of your personnal records. You can do this at simple request by post by mentioning your name, first name and address.
.you allow the campsite the use of pictures or videos showing you, your partner or your children and this for promotional events or publicity. The campsite is equipped with security cameras.
NO RIGHT OF RETRACTION
According the article L121-19 of the code of consumption, the campsite informs you that the sale of the services of rental accomodation on a fixed date or a fixed period, , is not submitted to relating provisions of a retraction of 14 days.
ANNULATION ET MODIFICATION
1. modification of your reservation
Modifications of your reservation can be effectuate without extra cost,under reserve of disponibilities of the campsite.
.without a written message of your part ( confirmed and approuved by the campsite) of changes in the arrival dates, the mobilhome can be let again after 24 hours from the date of arrival.and you cannot claim your reservation.
2. non-used services
For any stay not consumed, interromped or abreged ( late arrival, early departure) no refund is possible.
3. cancellation by the campsite
In case of a cancellation by the campsite l'etoile d'or , the sums paid will be refunded , exempt major force. No payment for damage and interest.
4.cancellation by the camper
In case of cancellation or interruption of the stay by the client, without a cancellation insurance, the campsite l'étoile d'or will not refund the sum paid.. Only a cancellation by registred letter will be accepted.
CANCELLATION INSURANCE
The campsite l'étoile d'or proposes you a cancellation insurance and interuption of your stay , on the rental contract by our partner Gritchen Affinity. Package cancellation insurance : 3% of the total cost of the reservation (including options and animals) In case of cancellation the client needs to inform the campsite imperatively .on the occurrence of the incident by post or mail. If the incident is mentioned in the general terms and conditions (on the website www.campez-couvert.com or by the campsite, the client needs to inform the insurance company within 48 hours and needs to provide the proof and complementary informations.
On-line www.campez-couvert.com
.by e-mail : sinistre@campez-couvert.com
.by post : Gritchen Tolède & Associés – service sinistres
27 Rue Charles Durand – CS 70139 – 18021 Bourges Cedex.
In case of interruption or cancellation by a client who did not subscribed a cancellation insurance, the campsite will not refund.
Sas camping l'étoile d'or-camping catégorie 4*leisure–last reclassification on the 5th of April 2016 – arrêté n°C66-007672-003
