Camping Holiday Green

Bookings and payment

COVID SPECIAL GENERAL CONDITIONS

FREE CANCELLATION / BOOK WITH CONFIDENCE
Modification, cancellation and refund up to the Day of your arrival for the following reasons related to Covid:

- The client is Covid positive at the start of the stay

- The campsite is closed for reasons related to Covid 19

- The customer cannot travel for reasons of containment, border closures and / or quarantine measures upon return from vacation. The reservation will be taken into account once the deposit (30% of the amount of the stay + 40 € reservation fee) has been paid.

GENERAL CONDITIONS OF SALE - Sunelia Holiday Green ***** Frejus
EN / IMPORTANT
Any camper or tenant is required to comply with the provisions of the internal regulations.
Access to the domain is only permitted to persons whose name appears on the rental agreement (6
maximum precisely named persons)
In order to ensure the tranquility of residents and families, groups are not accepted in the
field. Only families are accepted. In the event of a false declaration when booking, the
Direction reserves the right to cancel the reservation, the deposit being retained.
Sheets and linens are not provided, except for the Luxury Range.
1 single animal (less than 5 kg) per authorized location (categories 1 & 2 prohibited). A
supplement per night is applied.
For hygiene reasons, swimming shorts, wetsuits and burkinis are prohibited in the swimming pool.
Only shirts and boxers are allowed.
PAYMENT TERMS
Your reservation will only be effective once your deposit has been paid as well as your
Reservation ”completed and signed.
The deposit corresponds to 30% of the amount of the stay plus 40 € reservation fee (20 € for a
weekend). The final confirmation of your stay will only be final upon receipt of the balance and the voucher
reservation one month before arrival. The deposit and the balance must be made by check, check
holidays with stub, credit card or by transfer.
DEPOSITS
For Mobil Homes, we ask for 200 €, in pre-authorization by credit card or in cash.
For the pitches, we ask in high season 200 € for the loan of the refrigerator
Deposit obligatory and returned after your departure.
CLEANING FEE
Any cleaning not done will be charged 90 € upon your departure.
CANCELLATION CONDITIONS
Sunelia Holiday Green ***** offers you cancellation insurance!
Cancellation insurance guarantees you the reimbursement of sums paid on the day of cancellation,
following an exceptional event: death, disabling bodily injury, hospitalization of the signatory
of the contract, of his spouse, of one of his ascendants or descendants (photocopy of family booklet
required, death or hospitalization certificate), economic dismissal of yourself or your
spouse, significant damage to your property.
Any cancellation guaranteed by cancellation insurance must be notified to us by registered letter
accompanied by all documents and supporting documents no later than three days after the leading event
the cancellation.
No refund will be granted if any of these events occur during your stay or during
case of early departure. Otherwise, the sums paid will be returned to you after deduction
reservation fees (20 € or 40 €).
The refund will be made within 30 days of receipt of the complete file.
The guarantee takes effect from the subscription of the rental contract and expires the day before the first day of
stay at midnight.
NO PRESENTATION ON THE DAY OF ARRIVAL
Please contact Reception. Your reservation will be kept until 10 a.m. the next day. After this delay,
the reservation is canceled and 100% of the stay retained
GDPR
By accepting our General Conditions of Sale, the customer authorizes Holiday Green to send him
advertising offers and marketing information by telephone, post, and email.
MEDIATION
In accordance with Article L. 612-1 of the Consumer Code, within one year of its
written complaint, the consumer, subject to Article L.152-2 of the Consumer Code, has the option
to submit a request for an amicable resolution by mediation, to
SAS Mediation Solution
222 chemin de la bergerie 01800 Saint Jean de Niost
site: https://www.sasmediationsolution-conso.fr,
email: [email protected]