Bookings and payment
The Port Pothuau Campsite Team thanks you for taking a few minutes to read our contract conditions before confirming your reservation for a pleasant stay will give you full satisfaction.
Part 1) Mobile home rental contract
Part 2) Camping pitch rental contract
Part 3) Cancellation conditions if cancellation by the campsite
Part 4) Cancellation conditions if cancellation by the customer
SUMMARY OF RECREATION AND CAMPING SERVICES
IMPORTANT : Access to the campsite requires the compulsory and permanent wearing of the bracelet.
Pool: Free access to the swimming pool, open every day from 8.30 AM to 7.00 or 7.30 PM (depending on the season), regulated by the permanent wearing of the access bracelet.
ATTENTION: shorts, bermudas and swim trunks are tolerated. We ask you to take 2 shorts, one short to be used only in the swimming pool and the other one for the beach. A shower must be taken before going into the pool.
Wearing diapers is mandatory up to 3 years.
The Mini Club for children from 4 to 12 years is open from April to September
Children Playground
Sports ground
Ping-Pong Tables
Petanque court
Video game room (only in July / August)
Laundry area (paying)
Rental cot or high chair (2 € / day on reservation)
Sheets rental (on reservation)
Sheets single bed: 12 € / stay
Sheets double bed: 15 € / stay
Bar / Restaurant / Pizzeria
The campsite, the campsite shop and restaurant are open from April 2 to September 26, 2021.
The pool is heated from the opening until the closing of the campsite.
A beach shuttle service is available for our guests in July and August.
We remind you that CHARCOAL BARBECUES are STRICTLY FORBIDDEN by prefectural order throughout the department. Only gas or electric barbecues up to 2000 watts are allowed.
Pets are accepted on the campsite except dogs of cat 1 & 2 (attack, defence and guard dogs). Dog wash at your disposal.
Please note: in our rentals only small dogs or other animals less than 10kg are accepted. They have to be declared at the reception upon arrival, must be vaccinated and always kept on a leash. Out of respect for the other camping guests, you are asked to take your animal outside the campsite to relief itself, to collect and throw the droppings in the bins provided for this purpose. It is strictly forbidden to leave a pet alone on a pitch, tied up or locked up in a car or in an accommodation.
Part 1/ MOBILE HOME RENTAL CONTRACT CONDITIONS
The maximum number of people corresponding to the chosen type of accommodation must absolutely be respected.
The number of people can not be exceeded, not even temporarily, adult, child or baby counting each for one person: e.g.: 2 adults + 1 child + 1 baby = 4 people. Overstated = stay refused or expulsion.
All rentals are nominative and can not be sold or sublet. Only persons registered on the reservation contract will be admitted to the campsite. In case of change in the number or in the names of the participants after reservation, please inform us by phone or mail before arrival.
It is not allowed to install a tent or any inflatable structure (children pool, jacuzzi) on the rental location.
The rental price INCLUDES access to sanitary (hot showers), water, gas and electricity consumption and parking for one vehicle on the site (trailer> 1.50m = 5 euros / day).
In July and August rentals are weekly from SATURDAY/SUNDAY 4:00 PM to SATURDAY/SUNDAY 10:00 AM.
Arrival is possible between 4.00 and 6.00 PM, in July and August until 7.00 PM. In case of late arrival, please inform the reception as soon as possible by telephone (00 33 (0)4 94 66 41 17) in order to organise your arrival after closing time of the reception.
Reservation only becomes effective after payment of the deposit of 30% of the total rental cost and the balance that has to be paid at the latest 30 days before date of arrival.
Without payment in due time, the stay is cancelled, the deposit will be retained and the conditions of our cancellation policy will not be applicable.
Upon arrival a deposit of 300 € will be required (payment by credit card or cash):
300 € on which can be charged:
•220€ for damage or missing equipment
•80 € for cleaning fees, in case the mobile-home is not returned in a perfect state of cleanliness. Cleaning must be made by the customer.
The deposit will be refunded within 7 days after departure if no problems were noted during the inventory.
All rented equipment must be returned in a perfect condition, any missing items or deterioration must be reported to the office and will be charged to the customer before departure at current prices.
HOUSE LINEN IS NOT SUPPLIED IN ANY RENTAL : Please bring your own sheets and towels.
Only if you have booked a Cosy 4/6 mobil-home, please call us the day before arrival to know the dimension of the double bed (140 cm or 160 cm depending on availability).
Part 2/ CAMPING PITCH RENTAL CONTRACT
All bookings are strictly personal, valid for one family, for one pitch and 1 main installation (caravan + awning or family tent), with possibility of 1 supplement for a 2nd tent or 2nd car).
Only persons registered on the reservation contract below will be admitted to the campsite. In case of change after booking in the number of participants, please inform us by phone or mail.
The maximum number of people per camping pitch must be strictly respected. In no case this number can be exceeded, even temporarily, this can lead to immediate expulsion or refusal of the stay. Children or babies counting each for 1 person: example: 2 adults + 1 child + 1 baby = 4 people.
In July / August bookings can only be made FOR A MINIMUM PERIOD OF 14 DAYS or two full weeks from Saturday/Sunday 4.00 PM to Saturday/Sunday 10.00 AM.
The reservation of the camping pitch only becomes final after payment of the deposit of 30% of the total cost of the stay and the balance that has to be paid at the latest 30 days before arrival.
Without payment in due time, the stay will be cancelled, the deposit retained and the conditions of our cancellation policy will not be applicable.
In case the customer would like to have another pitch than the one designated by the management, this request can be satisfied within the limits of availability. If a change of pitch is not possible, the amounts of the stay will not be refunded.
The current rate will be applied as soon as the equipment is put on the pitch, occupied or not by the customer. The rate includes access to sanitary facilities (hot showers), water, gas and electricity consumption and parking place for one car on the pitch (trailer> 1.50m = supplement 5 € / day).
Tourist taxes and any other supplements are to be paid during the registration formalities upon your arrival.
Pets are accepted, except dogs of category 1 and 2 (dog shower at your disposal on the campsite). They must be declared at the reception at your arrival, vaccinated and always kept on a leash. Out of respect for the other guests, you are asked to take your animal outside the campsite to relief itself, to collect and throw the droppings in the bins provided for this purpose. It is strictly forbidden to leave an animal alone on a pitch, tied up or locked in a car.
We remind you that CHARCOAL BARBECUES are strictly forbidden by prefectural order throughout the department. Only gas or electric barbecues up to 2000 watts are allowed.
Image rights: You expressly authorise without any compensation Camping Port Pothuau to use photos of you and your children that eventually could be taken during your stay for publicity needs of the campsite on any support.
ATTRIBUTIVE JURISDICTION CLAUSE :
In the event of a dispute and after having referred to the customer service of SE Camping Port Pothuau, any customer of the campsite has the possibility to submit a complaint to the Consumer Mediator, within a maximum of one year, from the date of the written complaint, by registered mail (with acknowledgement of receipt), to the campsite. The Mediator can be contacted by :
Medicys
73 boulevard de Clichy
75009 PARIS
Internet: www.medicys.fr
Mail: [email protected]
Part 3/ CONTRACT CANCELLATION CONDITIONS IF CANCELLATION BY THE CAMPSITE
Part 3) CANCELLATION CONDITIONS IF CANCELLATION BY THE CAMPSITE
PART 3) CANCELLATION CONDITIONS IF CANCELLATION BY THE CAMPSITE CANCELLATION CONDITIONS IF CANCELLATION BY THE CUSTOMER
CANCELLATION POLICY 2021 CAMPSITE PORT POTHUAU
If one of following events might occur between your reservation and the day of arrival, you can benefit following cancellation conditions of your stay (any request of shortening of a reservation less than 30 days before arrival will be considered as a partial cancellation and will be submitted to following conditions):
Case 1 - Serious illness, serious accident or death of a member of your family (your ascendants, descendants or those of your partner, son or daughter in law, brother, sister, brother or sister in law) that makes a stay of all participants in the planned period impossible
Case 2 - Pregnancy complications before the 7th month
Case 3 - Loss of work due to economic reasons
Case 4 - Important damages of your private properties requiring your presence
Case 5 - Cancellation or modification by the employer of your holiday dates
Case 6 - Traffic accident taking place on the direct drive to the holiday destination
From the day of reservation until 31 days before arrival :
Choice 1: Postponement of the stay to a later date, free of charge, valid during year N or N+1
Choice 2: Refund of the amount already paid with deduction of 100 € for cancellation fees.
From 30 days until 7 days before arrival :
Choice 1: Postponement of the stay to a later date, free of charge, valid during year N or N+1
Choice 2: Refund of the amount already paid with deduction of 30% of the total amount of the stay, with a minimum of 100 € for cancellation fees.
Please note that these options are only valid if the total rental cost has been paid.
(Stay not completely paid = no reimbursement)
From 6 days to day of arrival :
No refund of the stay, only postponement is possible with deduction of 30% of the total amount of stay (valid for year N or N+1).
On the day of arrival, if no show and no news from you by mail at [email protected], the stay will be automatically cancelled without any further formality. SE Camping Port Pothuau will dispose of the rental/pitch 24 hours after the initial date of arrival specified in the contract.
Early departure :
gives no right to refund unless circumstances as described in Case 1 that would make the continuing of the stay impossible for all participants. Possibility to postpone the unused nights, during year N or N+1.
SPECIAL COVID-19 CANCELLATION CONDITIONS 2021
Conditions valid from the moment of reservation until the day of departure
If one of the following events should occur, you will benefit from the postponement of the total amount already paid, by means of a voucher, only if you provide us an official proof.
This voucher is non-refundable, non-transferable and is valid during year N or N+1 (from the date of issue).
•If you or one of the participants at the stay are infected by Covid-19 (occurring less than 7 days before arrival).
•If you or one of the participants at the stay were in contact with an Covid-19 infected person, is or must stay in quarantine (occurring less than 7 days before arrival).
•If you or one of the participants are forced to work to fight COVID-19
•Administrative closure of the campsite
•Restriction of movement which makes it impossible for you to travel to the campsite
•Quarantine or general lockdown
•Border shutdown
•Foreign countries : if your country imposes a quarantine when returning back from holiday or prohibits going to France. If the government of your country advises against going to France.
These lists are exhaustive, any other reason will not be taken into account (E.g. personal reasons , separation, divorce).
A cancellation request, request for change or early departure without official proof will not be processed.
To be valid, your request must be sent by mail at [email protected] (date of dispatch is the date on which the stay is terminated without prejudice to any damages).
The official proof must be received within 7 days after the cancellation request, if not the stay will be cancelled and the paid amounts are irrevocably lost.
Any amount paid for a stay in 2020, 2019 or 2018 that already benefitted a report can not be subject to another report or refund. The cancellation conditions of the contrat can not be applied to these amounts.
